2015 saw the TPN network perfect its ‘back to basics’ customer service strategy, says MD Mark Duggan. It’s heading into 2016 more agile and more focused on the customer than ever…
TPN – The Pallet Network – has never been stronger or better at what it does, according to MD Mark Duggan, as he reflects on the past year of consolidation, IT investment, a new management team and a joint focus between the Hub and Members to ensure that customer service remains first and foremost in all TPN operations.
“We invested and improved substantially in 2015,” says Duggan. “However, none of it was change for its own sake – it all served a single purpose which is excellent customer service. That’s what TPN is founded on and the reason our Members and their customers choose us and remain with us.”
Investments to the network included a Northern Hub which improves service times and the network’s carbon footprint; an award-winning EPOD system; next-generation barcode scanners; and a state-of the art IT infrastructure.
The Hub also established a Network Services Department which is designed to support Members and underpin network development.
Pallet growth has been strong and TPN boasts one of the largest and most loyal Memberships in the UK sector. “We are in an excellent place to anticipate the challenges and growth predicted for 2016,” says Duggan. “We don’t prioritise freight volumes; we care, all of us, about doing the job right. We focus on a single crucial mantra: the customer comes first.”
Ask any of our partners and they’ll tell you that TPN is THE Pallet Network. And they’ll mean it.