August 2016 sees the launch of TPN XL, a major innovation in the pallet sector, giving a dedicated capacity-managed and expert service for unusual freight.
The XL service allows customers to book unusual or very large pallets with guaranteed delivery windows, with the TPN Hub dedicating its day-time services to managing and distributing freight which does not fit well within standardised pallet loads. This is a breakthrough for those customers whose freight has typically been treated as second class by the rest of the pallet sector.
“This freight needs expert and specialist handling but should still receive the excellence and reliability of service that we give to standard pallets,” says Mark Duggan. “It follows the surveys TPN has conducted to see how well our services match the needs of individual customers and sectors.
“Excellence is the quality of being very good, consistently and dynamically. It doesn’t imply standing still but constantly evolving and improving to meet customer need,” says Duggan. “We have also been conducting our regular and rigorous Member audits, with dozens of depots so far achieving their Certificate of Excellence.”
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