August 2016 sees the launch of TPN XL, a major innovation in the pallet sector, giving a dedicated capacity-managed and expert service for unusual freight.
The XL service allows customers to book unusual or very large pallets with guaranteed delivery windows, with the TPN Hub dedicating its day-time services to managing and distributing freight which does not fit well within standardised pallet loads. This is a breakthrough for those customers whose freight has typically been treated as second class by the rest of the pallet sector.
â€œThis freight needs expert and specialist handling but should still receive the excellence and reliability of service that we give to standard pallets,â€ says Mark Duggan. â€œIt follows the surveys TPN has conducted to see how well our services match the needs of individual customers and sectors.
â€œExcellence is the quality of being very good, consistently and dynamically. It doesnâ€™t imply standing still but constantly evolving and improving to meet customer need,â€ says Duggan. â€œWe have also been conducting our regular and rigorous Member audits, with dozens of depots so far achieving their Certificate of Excellence.â€
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