TPN is a finalist in 2018â€™s Motor Transport Awards Business Excellence category â€“ and MD Mark Duggan says the acknowledgement could not have come at a more apposite time as the network clears record volumes with no decline in service levels.
TPNâ€™s pre-Easter peak volumes hit 20,600 pallets a night which sailed through the network maintaining the excellent KPIs which illustrate the networkâ€™s very high service levels.
The awards judges have no doubt taken into account other aspects of TPNâ€™s performance as well, including its success with three major accreditations in one year including ISO 9001, ISO 14001 and OSHAS 18001. TPN also has high environmental standards and it develops its internal staff and its Membership with continuous investment and support.
â€œWe focus on our front end operation for the benefit of customers,â€ says Duggan. â€œBut we have behind the scenes support which is equally beneficial. Our audit team and network support services work closely with Members to help them perform to our very high standards. This includes hands-on operational support, continuous access to IT support and sales and marketing. We prize sustainable business.â€
Duggan says: â€œOf course, we also have sector-leading IT and the largest Membership in the country which gives excellent postcode coverage with small service areas. We are very proud of the ethos of excellence that runs throughout the organisation.â€
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