TPNâ€™s recent developments, including significant investment in IT solutions, a Northern Hub and an expanded management team, are part of an evolutionary strategy which underpins its â€˜back-to-basicsâ€™ formula of 100% customer focus, says MD Mark Duggan.
The Northern Hub, which opened near Preston earlier this year and has proved a great operational success, is a key part of making deliveries more efficient and relieving capacity at the Midlands Hub as volumes grow.
Award-winning new barcode scanners, which improve both efficiency and safety, have been deployed. The scanners can read far more information, and crucially, the contents of an entire double-deck trailer can be scanned, from the ground, in just 15 minutes.
Together with electronic signature capture which gives customersâ€™ real time verification of delivery, the barcode scanners are part of TPN continuing commitment to strong IT investment.
TPN Connect integrates with customersâ€™ own back-end systems, allowing them to input jobs directly and have real-time visibility of the consignment all the way through to delivery notification.
â€œItâ€™s an exciting time within the network, and our Members have a real buzz about how we will continue to improve and invest,â€ says Duggan. â€œWhat we all understand, however, is that the high-tech solutions are purely to serve the most old-fashioned and fundamental concept of cracking customer service.â€
Ask any of our partners and they’ll tell you that TPN is THE Pallet Network. And they’ll mean it.