Chippenham-based Norman E Webb has reinvested in smaller trucks to service its rural customers. The 7.5-tonne Iveco Eurocargos can travel Wiltshire lanes and access difficult addresses with an ease larger vehicles cannot manage.
â€œWe operate 30 trucks and 20 vans across the business, and TPN accounts for more than one-third of our work,â€ says Lee Butcher, transport manager at the family-run haulier. â€œWe have bought three more small vehicles because, although they have limited payload, they are essential to delivering a good service for our village-based customers.â€
Norman E Webbâ€™s major pallet customers are in the construction and print businesses, but it handles a wide range of general freight. â€œTPN gives us and our customers a really high service and we continually invest to make sure that we too hit all of our KPIs for customers,â€ says Butcher.
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