CJ Retail Solutions says the support and expertise given by M&S Transport has allowed it to achieve two major commercial goals in 2015, expanding the number of large-scale tactical operations it conducts for UK customers and its new international presence.
CJ Retail Solutions specialises in supplying and installing in-store promotions for major retailers and brands, offering a complete on-site solution through its 100 UK engineers.
Marketing director Mike Houghton, who took Warrington-based M&S on as logistics supplier in early 2014, says the company has not only saved CJ Retail the Â£100,000 in transport costs promised at the beginning of the contract, but has enabled its expansion through its flexibility and high service levels.
â€œAs well as handling our normal business levels and seasonal promotional activity, the agility of M&S and its partner companies in TPN has meant that we can also handle very large scale short-notice deployments for customers. This has been very significant for us commercially and would not have been possible without such strong logistics support,â€ he says.
The company has also tendered for work in Europe, the Middle East, Africa and the US, backed by transport planning from M&S. â€œWe need to know before we engage with a potential customer that we can fulfil their needs wherever they may be,â€ says Houghton. â€œM&S has ensured that we have those logistics contingency plans at the ready.â€
The TPN network has come through for CJ Retail Solutions in two ways: by ensuring that engineers have all their customersâ€™ product and fittings ready at their local depot for the job; and by organising the shipment of full trailers of product between depots for major UK-wide jobs.
â€œItâ€™s a real team effort,â€ says Houghton. â€œOne job involved 170 trailer loads across the UK on five consecutive nights. We trust M&S and the TPN network to meet us, at the right place, the right time and with the right product.
â€œThe biggest compliment I can pay is we have no noise â€“ no problems, no complaints,â€ says Houghton. â€œThey just get the job done.â€
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