CJ Retail Solutions says the support and expertise given by M&S Transport has allowed it to achieve two major commercial goals in 2015, expanding the number of large-scale tactical operations it conducts for UK customers and its new international presence.
CJ Retail Solutions specialises in supplying and installing in-store promotions for major retailers and brands, offering a complete on-site solution through its 100 UK engineers.
Marketing director Mike Houghton, who took Warrington-based M&S on as logistics supplier in early 2014, says the company has not only saved CJ Retail the £100,000 in transport costs promised at the beginning of the contract, but has enabled its expansion through its flexibility and high service levels.
“As well as handling our normal business levels and seasonal promotional activity, the agility of M&S and its partner companies in TPN has meant that we can also handle very large scale short-notice deployments for customers. This has been very significant for us commercially and would not have been possible without such strong logistics support,” he says.
The company has also tendered for work in Europe, the Middle East, Africa and the US, backed by transport planning from M&S. “We need to know before we engage with a potential customer that we can fulfil their needs wherever they may be,” says Houghton. “M&S has ensured that we have those logistics contingency plans at the ready.”
The TPN network has come through for CJ Retail Solutions in two ways: by ensuring that engineers have all their customers’ product and fittings ready at their local depot for the job; and by organising the shipment of full trailers of product between depots for major UK-wide jobs.
“It’s a real team effort,” says Houghton. “One job involved 170 trailer loads across the UK on five consecutive nights. We trust M&S and the TPN network to meet us, at the right place, the right time and with the right product.
“The biggest compliment I can pay is we have no noise – no problems, no complaints,” says Houghton. “They just get the job done.”
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