Rotherham-based Mercers Furniture sells to home owners all across the UK, online and through its retail stores in Yorkshire. Its product is a mixture of flat-pack and fully assembled pieces. Much of this is delivered by local TPN Member Ken Mallinson Transport.
Mercers offers free next-day delivery in order to be competitive and so the cost of transport is important. However, says general manager Gary Rumney, â€œMallinsonâ€™s offer a good price but we get a great service from them. Weâ€™ve used other transport and courier firms in the past and had no end of problems with damage and loss. We just canâ€™t fault Mallinsonâ€™s.â€
Mercer highlights Mallinsonâ€™s excellent communication with customers as the key reason why few deliveries fail. â€œWe have been using them for at least three years now to send pallets to customers and to Amazon. Everything is very straightforward,â€ says Rumney. â€œThey are great.â€
Ask any of our partners and they’ll tell you that TPN is THE Pallet Network. And they’ll mean it.