Rotherham-based Mercers Furniture sells to home owners all across the UK, online and through its retail stores in Yorkshire. Its product is a mixture of flat-pack and fully assembled pieces. Much of this is delivered by local TPN Member Ken Mallinson Transport.
Mercers offers free next-day delivery in order to be competitive and so the cost of transport is important. However, says general manager Gary Rumney, “Mallinson’s offer a good price but we get a great service from them. We’ve used other transport and courier firms in the past and had no end of problems with damage and loss. We just can’t fault Mallinson’s.”
Mercer highlights Mallinson’s excellent communication with customers as the key reason why few deliveries fail. “We have been using them for at least three years now to send pallets to customers and to Amazon. Everything is very straightforward,” says Rumney. “They are great.”
Ask any of our partners and they’ll tell you that TPN is THE Pallet Network. And they’ll mean it.