Winnard logistics manager John MathesonÂ says the company has a close relationship with Hallam Express and put 800 pallets through TPN in July alone. â€œThey do a good job for us,â€ he says. â€œHallam is very responsive to us and weâ€™ve known the team there for a long time now.â€
Winnard uses TPN Connect to input its pallet consignments, print its own barcodes and track its pallets through to electronic proof of delivery. â€œItâ€™s a good system,â€ says Matheson, â€œWe can use all the elements we want and turn off the options we donâ€™t. For instance, we check ETAs if customers enquire but we donâ€™t need real-time notifications going direct to our customers.â€ He says it is useful and important that the system has the flexibility to be tailored to each customer.
â€œ60% of our work is in the UK and 40% is full loads sent abroad,â€ says Matheson. â€œNext-day and timed deliveries are vital because our customers run distress services and need to minimize the vehicleâ€™s downtime. Very early morning deliveries are increasingly required particularly in London.â€
The company chose Hallam three years ago to replace the 3PLs partners it had been using. â€œHallam offered a competitive price with a promise of service which was equal to or better than we received before. And they have been very good.â€
Like all companies, Winnard must balance cost against protecting its reputation and customer base from poor service. â€œYou canâ€™t separate price and service,â€ says Winnard directorÂ Carl Jones. â€œTransport adds substantial cost to our product. If the price for transport is good, we can accept a lower service level â€“ but only to a point. If you start to get delays, or loss, or damage, then price becomes secondary.â€
Jones says that he also wants a transport supplier which keeps its own business healthy. â€œYou canâ€™t afford to take a service so cheap that your supplier canâ€™t make a healthy profit and keep investing in a good service,â€ he says.
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